Building Psychological Safety
Do you sometimes wonder how you might be able to build stronger relationships with your team, foster an open and innovative culture, or generally just get stuff done? In this post, we’re going to look at how to build psychological safety.
In Part One of this six-part series, we explored trust in the context of organisations and in society generally, and how hard it can fee; sometimes, this is despite trust being at the heart of every relationship, whether in our personal lives or at work. I also introduced a model based on the best available information, research and my own experience in terms of what works. In Part Two, we discussed Transparency, including six strategies to develop our transparency. We then examined Relationships and eight important strategies to build long-term, productive relationships. Our last post in the series focused on what psychological safety is and where it came from.
Using the SCARF Model to Support Psychological Safety
Psychological safety is the belief that you won’t be punished when you make a mistake. Studies show that psychological safety allows for moderate risk-taking, speaking your mind, creativity, and sticking your neck out without fear of having it cut off. The SCARF model is a framework that will help you identify and understand reactions in others and yourself – specifically fight, flight or freeze. Therefore, the SCARF model can help you create greater levels of psychological safety for others if you are prepared to act on it. The SCARF model will also help you build your own self-awareness to your own triggers.
“Psychological safety is the belief that you won’t be punished when you make a mistake.”
In this mission, we will explore the SCARF Model and explain how you can use it to work with your team and other people more effectively.
What Is the SCARF Model?
The SCARF Model was developed in 2008 by David Rock, in his paper “SCARF: A Brain-Based Model for Collaborating with and Influencing Others.” SCARF stands for the five key “domains” that influence our behaviour in social situations.
- Status – our relative importance to others.
- Certainty – our ability to predict the future.
- Autonomy – our sense of control over events.
- Relatedness – how safe we feel with others.
- Fairness – how fair we perceive the exchanges between people to be.
The model is based on neuroscience research that implies that these five social domains activate the same threat and reward responses in our brain that we rely on for physical survival.
This “primitive” reaction helps to explain the sometimes strong emotional reactions that we can have to social situations – and why it’s often hard to control them. It’s instinct, and unfortunately, we can’t just “turn it off.”
For example, when we are left out of an activity, we might perceive it as a threat to our status and relatedness. Research has shown that this response can stimulate the same region of the brain as physical pain. In other words, our brain is sending out the signal that we’re in danger.
Furthermore, when we feel threatened – either physically or socially – the release of cortisol (the “stress hormone”) affects our creativity and productivity. We literally can’t think straight, and this increases the feeling of being threatened.
On the flip side, when we feel rewarded (for instance, when we receive praise for our work) our brains release dopamine – the “happy hormone.” And, of course, we want more! So, we seek out ways to be rewarded again.
How Does the SCARF Model Apply in the Workplace?
Feeling threatened blocks our creativity, reduces our ability to solve problems, and makes it harder for us to communicate and collaborate with others. But, when we feel rewarded, our self-confidence soars, we feel empowered, and we want to do a good job.
The SCARF Model can help you to Minimise perceived threats, and to maximise the positive feelings generated through reward when working alongside others. Doing this can help us to collaborate better, to coach people, and to provide more effective training and feedback.
How to Use the SCARF Model to help Build Psychological Safety
Use the following practical tips to Maximise your colleagues’ sense of reward and to eliminate perceived threats, for each domain of the SCARF Model:
Eliminate Threats: mishandling feedback can threaten someone’s sense of status and may even cause him or her to become angry and defensive. A gentler approach could help here. For instance, you could offer the person the chance to evaluate his own performance first or try to reframe your feedback in a more positive way.
Or, perhaps you feel that your status as a manager is threatened by people on your own team, particularly if they are highly skilled. This may cause you to “lash out.” For instance, you might try to downplay their ideas or focus on their mistakes, even minor ones.
You can avoid this kind of self-sabotaging behaviour by facing your fears and challenging them. Learn to appreciate the positive aspects of your talented team – this will help you to get the best from them, and you’ll earn a reputation as a great manager.
Maximise Reward: give your team members regular praise when they perform well and provide them with opportunities to develop their skills and knowledge. For example, you could give them more responsibility, or involve them in new projects. However, avoid over-promoting them, particularly if they aren’t quite ready, or you may set them up for a fall.
Minimise Threats: when we’re uncertain of something, the orbital frontal cortex of our brains starts to work overtime as it attempts to make sense of the unknown. This can cause us to feel threatened and to lose focus.
“Help people to cope better with uncertainty, encourage them to develop their flexibility and resilience.”
Reduce the likelihood of this happening by breaking down complex processes into smaller, more understandable chunks. And, to help people to cope better with uncertainty, encourage them to develop their flexibility and resilience.
Maximise Reward: the human brain prefers predictability. When we know what to expect, we feel safe. This safety is a reward, and you can Maximise it by being clear on what you expect from your team member. This will give her direction, and she’ll feel safe in the knowledge that she’s on the right track, no matter how uncertain the wider environment is.
Minimise Threats: micromanagement is the biggest threat to autonomy. Try to avoid getting too involved with people’s day-to-day work. Instead, show that you trust their judgment by including them in decision-making processes, and be sure to delegate tasks instead of holding onto them.
Maximise Reward: encourage your people to become more autonomous by allowing them to take on more responsibility, and to use their initiative. Give them the freedom to try out new ideas.
Minimise Threats: a lack of relatedness can leave us feeling isolated and lonely. This can reduce creativity, commitment and collaboration. Combat this by introducing buddy systems or mentoring arrangements. And take particular care to check in regularly with vulnerable team members, such as virtual workers.
Maximise Reward: when we connect with others, our brains release the hormone oxytocin (also known as the “love hormone”). The more oxytocin that’s released, the more connected we feel. So, work to build up strong team bonds by scheduling in regular one-on-ones, or by organizing a team lunch or team-building event.
Minimise Threats: if someone believes something to be unfair, it will activate her insular cortex – the region of the brain that is linked to disgust. This results in a powerful threat response. Minimise the impact of this by being open and honest with the person about what’s going on, and why (insofar as it is appropriate or ethical to do so).
Most importantly, make sure that you treat everyone fairly. Encourage mutual acceptance, and never show favour or exclude people on purpose.
Maximise Rewards: unfairness will more likely occur where there is a lack of rules, expectations or objectives. Setting up a Team Charter, which clarifies individual goals and roles, team hierarchy, and day-to-day operations, can remedy this. But remember to get your people’s input and approval before you introduce it! See our article on LinkedIn to read about our Team Charter Canvass. You can also download an updated version here. It is also in the resources in TLSLearning.
These tips are generalisations only. Remember, not everyone on your team is the same, and each person can react differently to a particular situation. For example, an introvert will likely shy away from public praise, while an extrovert may feel energised by it.
To use the SCARF Model most effectively, you need to understand the people around you. Before you act, consider the individual needs of the other person. Put yourself in his position: what would he see as a threat? What reward would he most desire
If someone reacts strongly to something that you view as minor, don’t ignore it. Find out what she is feeling threatened by, or fearful of, and why. And ask her how she would like you to approach similar situations in the future.
You can use the model to work more effectively alongside others by minimizing perceived threats and maximizing the positive feelings generated by reward. It’s particularly useful if you need to collaborate with or coach others, or when you need to provide training and feedback.
Reference: Some strategies were sources and adapted from Mindtools.