Drive revenue, improve customer service, and increase engagement for small and medium businesses in Australia.
High Performance Team Program
The Leadership Sphere high performance team program is for small and medium business in Australia who want to accelerate team performance to drive revenue, improve customer service, and increase engagement. The high performance team program enables you to establish a high performance development framework, to ensure that you are building the right leadership capability, for the individuals and leaders within your team to better support others to be the best they can be. Through a series of structured leadership development and high performance team workshops you will better understand the risks and opportunities that are present, how to exploit strengths, and minimise the impact of actual or perceived limitations, in a way that will contribute to a high performance culture and deliver immediate results within 6-12 months.
High performance team program overview
Drive revenue
Establish an accountability framework to clarify targets, the associated key performance indicators, and ensure you have the support in place for your people to sustain high performance.
- Establish targets
- Monitor performance against those targets
- Create a high performance mindset
“The high performance workshops run by The Leadership Sphere reignited the team and was a key contributor to us becoming the highest performing team within the region, all within the space of 12 months.”
Improve customer service
Identify what is required to meet and exceed client expectations, establish a customer service framework, and ensure the support is in place to equip everyone in the team to achieve it.
• Identify client expectations
• Monitor client feedback
• Create a customer service mindset
“The workshops on client satisfaction were some of the best leadership training we’ve done in years, and it helped reconnect us with what our clients are expecting from us and how we measure our performance against those expectations.”
Increase engagement
Recognise what good support looks like, by setting clear performance measures, having conversations about what is working and not working, and providing real-time support for continuous improvement.
• Understand what good support is
• Implement a coaching and mentoring framework
• Ensure performance conversations are being carried out
“We’d been over-performing for several quarters in a row, yet still feeling we were always failing to achieve what we really wanted, and this program has helped recharge the team and encourage us to celebrate our wins!”
What is included in the high performance team program?
The Leadership Sphere high performance team program is a tested and proven high performance development program that will create effective leaders in your business who are clear about what it takes to drive revenue, deliver excellent customer service, and increase engagement. The program is generally conducted over 12 months, however it can be delivered in as short six months, and you can expect to get a three-times return on investment.
High Performance Team Program Inclusions
The high performance team program is adapted to meet the specific needs of your business, and includes:
Performance audit, high performance strategy consultation, high performance assessment and profiling
Pre and post-work including online resources, surveys, and webinars
Customised high performance team workshops delivered by experienced leadership experts and facilitators
Supporting leadership development workbooks and online resources
Online actionable habit builder to support the integration of learning back in the workplace
Online actionable habit builder to support the integration of learning back in the workplace
Learning outcomes from the high performance team program
On completion of the high performance team program your leaders will have created a high performance accountability framework, been equipped with the leadership skills to develop high performance teams, and know how to create a culture of high performance conversations, and achieved the following learning outcomes:
- Know how to create an accountability framework
- Be able to carry out a gap analysis for current and future state performance
- Understand how targets and key performance indicators support continuous improvement
- Be able to implement cultural change and drive high performance at the divisions, groups, and team level
- Be able to coach, mentor, and develop within and across functions and teams
- Understand how to align cultural change with your vision, purpose, and organisational values.
Business outcomes from the high performance team program
On completion of the high performance team program your business will have a leadership group who understand what high performance is and how to sustain high performance over the long term. Your leaders will feel have a refreshed confidence and their teams will feel supported and in you will achieve the following business outcomes:
- Establish a high performance accountability framework that is aligned to your business strategy
- Enable better performance conversations leading to more opportunities for personal and professional growth
- Drive revenue at and above your expected level of performance
- Deliver higher levels of customer service that will meet and exceed the expectations of your clients
- Build trust that will increase employee engagement within existing teams and cross functional teams
- Ensure sustainable growth and gain competitive advantage by becoming an employer of choice
What do people say about the high performance team program?
“The high performance workshops run by The Leadership Sphere reignited the team and was a key contributor to us becoming the highest performing team within the region, all within the space of 12 months.”
“The workshops on client satisfaction were some of the best leadership training we’ve done in years, and it helped reconnect us with what our clients are expecting from us and how we measure our performance against those expectations.”
“We’d been over-performing for several quarters in a row, yet still feeling we were always failing to achieve what we really wanted, and this program has helped recharge the team and encourage us to celebrate our wins!”
Our promise to you
- The best solution for delivering your desired learning outcomes.
- Highly experienced and accredited consultants, facilitators and coaches.
- Proprietary methodologies based on the latest research and experience from world-leading consultants.
- Evidence-driven program design. You always know what results you’re getting.
- Dedicated support team. We love to help you succeed.
- Open and honest communication. Our mantra is “clear is kind”.
- You define what ‘value’ means. We deliver.
Phillip Ralph
